How Can We Help?
Owned and operated by Unwind Haus, our team is here to help with orders, product questions, and everything in between.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit typically taking 5 to 8 business days after that. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment every step of the way to your door.
What is your return policy?
We offer 30-Day Returns on eligible items. For full details on how to start a return, please refer to our Return Policy page linked in the footer.
Can I exchange an item for a different model?
Then place a new order for the item you prefer so there is no delay getting it to your space.
How do I choose between an infrared sauna and a cold plunge?
It depends on how you want your space to feel. An infrared sauna offers deep, enveloping warmth that turns a corner of your home into a retreat. A cold plunge delivers a bracing reset that sharpens your senses in a way nothing else does.
What should I know before ordering a pool table?
Measure your room and allow at least five feet of clearance on every side for comfortable cueing. Our product pages list the exact dimensions and weight for each table so you can plan your space with confidence.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us A Line
Business Hours
Our Commitment To You
Quick Responses
Most inquiries are answered within 24 hours so you can make decisions without waiting around.
Secure Shopping
Your personal and payment information is protected by industry-standard encryption at every step.
30-Day Returns
Changed your mind or need something different? Our return window gives you space to decide.
Free Continental Shipping
Most orders ship free within the Continental U.S., with no minimum purchase required.
